Returns Policy

RETURNS POLICY


Statutory right to cancel your purchase Right to cancel If you are contracting as a consumer, you have the right to cancel the Contract, within 14 days, without giving any reason. The cancellation period will expire after 14 days from the day on which you, or a third party nominated by you (other than the carrier), takes physical possession of the items. To exercise this cancellation right, you must notify us of your decision to cancel the Contract by making a clear statement to us that you wish to cancel the Contract. You may notify us by sending us an email to shop@moyha.com.
Fill out the return form, and send it along with the items you want to return. The shipping expenses for returning an order are not covered by us, and must be paid by you, and must also be arranged by yourself. The items are your responsibility until they reach our warehouse. Please make sure you pack the return safely to prevent any damage to the products or boxes. Make sure the product’s original packaging is intact. Please keep receipts and tracking numbers as proof of sending the items back. You will receive your refund within 14 days after we receive the notification. However the refund will not be paid before we have received the items at our warehouse which which is located at:

MOYHA s.c.

80-448 Gdańsk, ul. Krzemienieckiej 12 B

If the items are not received in their original packaging and in the same condition as you received it a deduction can be made in your refund similar to the decrease of the value of the items.